The four operational use cases from our call, shown the way they'd actually run against your setup: arrival alerts from your Motive GPS, an after-hours line that knows what's urgent, stakeholder notifications, and a clean handoff into COINS and your scheduling software.
▶ Try the live demo — chat, voice & service form"Your technician is about 10 minutes out," fired automatically from truck GPS, no dispatcher needed.
Capture the call, ask how urgent it is, and escalate critical 24/7-site issues to your Service Management Team.
Notify the off-site site contact on arrival, pulled from your scheduling database.
Push captured requests into COINS and your scheduling software by API. No need to switch platforms.
You already know where every truck is in Motive, and your team signs into their vehicle before each drive. This ties that to the job on your schedule and messages the customer and the off-site site contact the moment the truck is close.
Watch the three steps light up as the truck moves — that's the behind-the-scenes workflow.
Job #SR-4471 · Site contact: from your scheduling database · Truck matched via vehicle sign-in · Location: Motive
How this connects: it reads truck location from your Motive account and the job from your custom scheduling software. It knows which truck is which because your team signs into their vehicle before each drive, and it pulls the site contact straight from your software's database, then messages the customer and that contact. "About 10 minutes out" is a distance/ETA calculation on our side. Today your Customer Care team sends the scheduling invites by hand; this same connection can automate those too.
Right now after-hours calls route to your Service Management Team. This answers first, captures the details, asks how urgent it is, and for your 24/7 spaces it escalates straight to that team when it's critical, instead of waiting until morning.
You don't have to move off COINS or your custom scheduling software. Everything the chat, voice, and forms capture can be handed to them over an API, the same way you already pull Motive data into your Power BI.
Short version: your data stays in your systems. What we add is a thin connector in the middle that reads what it needs, decides, and sends. It doesn't become a new home for your data, and there's nothing for your team to host.
| Piece | Where it lives | Whose account |
|---|---|---|
| Truck location + vehicle sign-in | Motive | Yours (Ford) |
| Job schedule + site contacts | Your custom scheduling software, on COINS | Yours (Ford) |
| Match + timing logic | The connector we build, on our secure cloud | Ours to run; keeps no permanent copy of your data |
| Sending the text / email / call | A messaging service we manage | Handled for you; nothing to host |
| Records written back | COINS + your scheduling software | Yours (Ford) |
| Reporting | Your Power BI | Yours (Ford) |
Everything on this page behaves exactly like the real system, just running on sample data so you can click through it. To go live, we connect it to your Motive account and your scheduling software and confirm the site data. Nothing about how it works changes.
You're already putting the platform in place for the service desk. Since it's there, here are other things it can do for you — grounded in what you already run across your 16 locations. Nothing to decide today; these are worth a closer look when you're ready.
Your Customer Care team sends scheduling invites by hand today. The same connection can send and remind customers automatically, before every visit.
You have Google reviews across your locations. After a completed service, automatically invite the happy customer to leave one — more reviews help win commercial work.
You're active on LinkedIn, Instagram, and Facebook. Schedule and manage all of it, across every location, from one calendar — so your team posts once instead of channel by channel.
On your managed-services accounts, automatically remind clients when service is due and send status updates — so you stay ahead of issues and grow the recurring side.
AV systems get refreshed every few years. Reach past clients when it's time for an upgrade — turning decades of accounts into new projects.
Trained on your projects and product catalog, so your team gets fast answers — what was specced, what's compatible, what fits the room.
Every customer text, email, and call in one place, so your people work faster without losing the personal relationship.